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Eligibility for Refunds
We understand that circumstances may arise where users may need to request a refund for their paid wiki hosting service. The following conditions outline the eligibility criteria for refund requests: a. Initial 30-Day Money-Back Guarantee: i. If you are not satisfied with our wiki hosting service within the first 30 days of your subscription, you are eligible for a full refund of the amount paid.
b. Technical Issues: i. If you encounter significant technical issues that prevent you from accessing or utilizing the wiki hosting service as intended, you may request a refund.
TODO: ELABORATE! Can't just claim technical issues, without relevant justification covered by specific and evidenced issues outlined by examples in this policy
c. Service Discontinuation: i. In the unlikely event that we discontinue the wiki hosting service, you will be eligible for a prorated refund for any remaining unused portion of your subscription.
Non-Refundable Circumstances
While we strive to accommodate our users' needs, certain circumstances are non-refundable: a. Usage of Service: i. If you have utilized the wiki hosting service extensively during the subscribed period and request a refund beyond the initial 30-day money-back guarantee, we may not be able to issue a refund.
b. Violation of Terms of Service: i. If you have violated our Terms of Service, resulting in the termination of your account, you will not be eligible for a refund.
c. Third-Party Payments: i. Payments made through third-party platforms or resellers are subject to their respective refund policies. Please refer to their terms and conditions for refund eligibility.
Refund Procedure
To request a refund, please follow these steps: a. Contact Support: i. Submit a refund request by contacting our customer support team via email [[email protected]].
b. Provide Relevant Information: i. Include your account details, payment information, and a clear explanation of the reason for the refund request. If applicable, provide any supporting evidence or documentation.
c. Refund Processing: i. Our support team will review your request and, if deemed eligible, initiate the refund process. The refund will be issued using the original payment method within a reasonable timeframe.
Modifications to the Refund Policy
We reserve the right to modify or update this refund policy at any time. If any changes are made, we will notify users through our website or via email. Please note that this refund policy is subject to our Terms of Service, and any discrepancies will be resolved in accordance with the governing laws and regulations.
If you have any questions or require further clarification regarding our refund policy, please contact our sales team at [[email protected]].